Return/Exchange Policy

Returns/Exchanges:

We guarantee our personalized products to be free of manufacturing errors or
product defects. If there is a quality issue with your order, you may return it in new condition, unworn, and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt.

We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization
information before submitting your order. Check spelling, dates and names
carefully. You are welcome to email us at jaspazagifts@gmail.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production. 

To start a return, you can contact us at jaspazagifts@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jaspazagifts@gmail.com.